Help centre
How can we help?
The questions we are asked most, grouped by topic. If yours is not here, get in touch — support is available Monday to Friday, 9:00 – 18:30 IST.
Opening an account
Registration takes three steps: your personal details, KYC verification (PAN, date of birth and address), and your bank account with an optional nominee. Most verifications are reviewed within one business day.
A PAN card is mandatory. You will also need one proof of address — Aadhaar, passport, voter ID, driving licence or a recent utility bill.
Yes. You can open multiple accounts across different tiers under a single login and move funds between them instantly.
Yes. Demo accounts are funded with virtual money and use the same pricing and execution logic as live accounts, so you can practise without risk.
Deposits & withdrawals
The minimum first deposit is ₹5,000 on a Standard account. Higher tiers have their own minimums, listed on the accounts page.
UPI, IMPS, NEFT, RTGS and net banking. Deposits must come from a bank account held in your own name.
Withdrawal requests are reviewed on business days. Once approved, IMPS transfers usually arrive within a few hours and NEFT by the next working day.
A processing fee of 0.5% applies, with a minimum withdrawal of ₹1,000. The exact fee is shown before you confirm the request.
No. Withdrawals are only paid to the verified bank account registered in your own name, for anti-money-laundering reasons.
Security & safety
Client funds are held separately from company operating funds. Details of our banking arrangements are set out in the client agreement.
Yes. You can enable 2FA from your profile settings, and we recommend it for every account.
Change your password immediately and contact support. We can freeze the account while we investigate.
Trading & pricing
Standard accounts start from 1.2 pips with no commission. Raw+ starts from 0.2 pips with a ₹250 per lot per side commission. Full pricing is on the accounts page.
Up to 1:200 on Standard, 1:300 on Raw+, 1:400 on Elite and 1:500 on Pro Direct. Higher leverage increases risk as well as exposure.
Forex runs 24 hours from Monday morning to Friday evening IST. Indian equities and indices follow NSE hours, 9:15 to 15:30 IST. Crypto trades 24/7.
If your equity falls below the margin required for your open positions, you will be notified. If it falls further, positions may be closed automatically to protect your balance.
Yes, positions held past the daily rollover incur a swap credit or debit depending on direction and instrument.
Still stuck?
Send us the details and we will come back to you, usually within one business day.
Contact support